Manage Conflict

Conflict is perceived by many as unpleasant and uncomfortable. But without it, opinions don’t get properly aired, ideas aren’t debated and decision making is poor. This session will help you reframe conflict and create conditions where it can build trust and enable robust decision making

You will:

Know what conflict is, the benefits of having it and how you create an environment that enables constructive disagreement
View how you tend to behave in conflict situations through the lens of different conflict modes
Recognise the potential positive impacts of a variety of conflict behaviours and know how to display these yourself and encourage them in your team
Be able to facilitate discussion between opposing parties, enabling them to reach an understanding and move towards compromise

See also…

Communicate with Candour

It's natural for most managers to want to be liked but if you focus too much on building friendly relationships with the people in your team, it can mean it's harder to be direct when the moment requires it. We'll show you how to get the best of both worlds.

Mediate & Mend

When relationships break down in teams or between stakeholders, the elephants in the room start blowing their trunks, the atmosphere turns sour, and progress slows down. It's important to intervene, to help repair and focus people back on the goal.

Manage Tricky People

Water cooler conversations are often dominated by chat about tricky people in teams. It's fine to blow off steam but there's actually quite a lot you can do to manage such individuals. And it's worth knowing that while they might be difficult, they sometimes also bring a valuable uniqueness to a team.

View all

Call: 07908 611 458

Email: paul@themanagerhub.com